MUNICIPALITIES SWITCH TO RECOLLECT
Leaving behind other technology to implement ReCollect may feel scary. With planning (and a little bit of fortitude), transitioning to ReCollect can improve the municipality’s efficiency through better metrics, while fostering improved customer relations with residents.
“ReCollect was very nimble and willing to work closely with our team to make sure the service met our varied needs”, exclaimed Juri Freeman, Recycling Program Manager.
Denver and ReCollect developed a transition plan and over 35,000 subscribers were seamlessly switched from the legacy product to ReCollect.
Improved mobile app experience
For three years, Strathcona County, Alberta, had been using a custom mobile app developed on their behalf by another vendor.
“One limitation was that our original app worked only on iPhones,” stated Jennifer Tames, Communications & Marketing Specialist. “We had always wanted to expand the app to include Android, however with our experience with the iPhone app, we didn’t want to do a custom build.
“I like the fact that I don’t have to come up with new features, the ReCollect team is doing that for me! ReCollect met all of our requirements and more.”
Transitioning from an incentives-based program
For a year, the City of Loveland, Colorado, used an incentives-based program that offered redeemable points loosely based on how much a resident recycled.
“Residents have embraced the ReCollect products. We have heard many comments of its ease of use and the overall helpfulness it provides. From a collector’s point of view, we have been able to reduce the number of return trips to collect late set outs, educate residents with beneficial collection pointers, such as time of set out and placement of carts, and promote upcoming events of interest to them“, said Brenda Browning, Business Services Coordinator.
Switching from a competitor’s product
North Shore Recycling Program, British Columbia, and the City of St. John’s, Newfoundland, both originally used a competitor’s product.
“The three municipalities we service have a large multi-residential component. With ReCollect, we’re able to display collection schedules for our multi-residential dwellings that are different than the single-family home schedules“, said Aaron Bichard, Communications and Community Programs Coordinator for North Shore Recycling Program.
Legendary Support Staff
“We were really impressed by ReCollect’s technical know-how. They make it so easy for municipal staff to access behind-the-scenes dashboards and make updates. As one of our staff people said, ‘There’s no way we’d get all this with the other product. It would take two days to just get back to us'”, said Janine Piller, Waste Diversion Supervisor for the City of St. John’s.
It’s interesting to note that ReCollect has never lost a customer to this competitor. To date, four customers have left this same competitor to switch to ReCollect.
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