Get The Tough Stuff Right
Lower call volumes, call length and curb illegal dumping with our digital special collection tool for pick up requests such as appliances or household hazardous waste.
How Special Collection Helps You
Reduce Call Volume and Call Length
People are able to self serve their special collection needs and do not need to call for pick-up requests. When calls are required, they are shorter, thanks to the additional information you provide through our digital tools.
Easily organize and prepare dispatchers for an upcoming collection day to optimize collection. Display instructions easily on your website through your web app, or via your mobile app.
And what’s more? People can access their appointment details at any time.
Set Automatic Constraints
If you have restrictions, such as a certain number of appointments per month, our tool can automatically lock out collections when a maximum is reached and open it up again if appointments are canceled.
Appointments can be canceled up to a predetermined cut-off time set by your staff.
Set Automatic Reminders
Concerned people may miss a scheduled pickup?
Reminders are sent out so appointments are never missed or scheduled accidentally without followup.
Easily manage appointments from your Special Collection backend.
Daily Dispatch Report
A daily dispatch report is available to track all upcoming collections, including contact and address information and what is to be collected.
Special Collection can also be integrated with your ticketing system so that all requests generate tickets in your existing ticketing system.
Best-In-Class Digital Tools
All of our digital tools are:
- Custom branded to your organization
- Tailored specifically to your needs
- 100% compliant
- 100% accessible
- Built to exceed web security requirements
What Do Our Customers Say?
"We’ve never really been able to measure the effectiveness of the content to see if anyone’s taking action on it. But with ReCollect we were able to see the huge spike in downloads of the app and addresses searched right when we promoted this in the link which shows it works."
"Working internally we felt like it would take a long time (to build the tool we wanted) and we felt like (with ReCollect) that whatever you needed: instantly, it was there.
Whatever you needed was right there after you put in your address, rather than having to drill down through a GIS database."
“We’ve been really happy with the service, it’s been a user friendly process for us and the residents have been delighted to choose the way that they’re communicated with. We definitely recommend it for municipalities looking at ways to improve communications and their waste program.”