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Help People Self-Serve Their Pickup Requests

Lower call volume, save time and resources and curb illegal dumping with our
digital Special Collection product for pickup requests.

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“The Special Collection tool has been helpful in organizing appointments. It’s created schedules so that people know exactly when we are picking up. Because of that, it stops most callbacks”.

Josh Nagashima
Refuse Division Planner
City of Honolulu

Curb Illegal Dumping

The costs associated with illegal dumping are very high. Even with enforcement and bylaws, people dump illegally.

Research shows that a lack of proper disposal methods and the inconvenience of alternatives leads to an increase in illegal dumping.

Special Collection reduces illegal dumping by making bulky and special item requests easier for people.

Reduce Confusion

Reduce confusion by providing a clear and simple way for people to schedule bulky pickups.

People access their appointment information digitally, anytime they need it and can receive reminders, modify or cancel appointments without calling in.

Limit frequently missed or incorrectly scheduled pickups and save valuable time and dispatch resources.

Reduce Call Volumes and ‘Peak’ Volumes

Lengthy inbound calls jam up your phone lines, and are costly and time-consuming.

Research shows us that over 60% of US consumers prefer online services over talking to a representative on the phone.

Disperse booking and reduce ‘peak requests’ by easily configuring when people can schedule an appointment.

Capture Revenue With Online Payments

Need to collect payment before delivering service?

Capture revenue with Online Payments – our credit card payment integration feature with Stripe.

Enabling Online Payments can be a convenient and effective way to offset program costs while building increased program participation.

Streamline Operations

Streamlining pickup requests is key to running an effective, growing special item collection program.

Special Collection can integrate with your ticketing system so that all requests generate tickets in your system.

Scale your program without changing operations or systems.

Optimize Collection With Integration

Without an easy way to prepare dispatchers for an upcoming collection day, it’s difficult to optimize collection.

Pickups also can be optimized to the most efficient route by integrating with routing software.

This helps reduce fuel and maintenance costs by as much as 50%.

We’ve seen hundreds of hours of savings on the ReCollect products. This puts a lot of value on those tools.

Robert van den Akker
Public Works Environmental Manager
Buckeye, AZ

Success Stories

Key Product Features

How Are We Different?

We’re Custom Branded To You

You’ve worked hard to build a trusted brand. Keep 100% of it. Our proprietary custom branding technology means it’s your brand – and not ReCollect – that people see.

Industry-Leading Expertise and Support

Lean on our 40 years of solid waste industry, sustainability and tech experience.

100% Secure and Compliant

We only use best-in-class security tools and modern software development practices, conducting and certified through annual security audits by a third party auditor: Information Systems Audit and Control Association (ISACA)

Full Accessibility Compliance

Being accessible is not only the law, it is the right thing to do. We also hire a 3rd party auditor to annually confirm our WCAG 2.1 AA & Section 508 compliance.

Easy To Use For Everyone

Our real-time digital tools are accessible from any tablet or smartphone and are easy to use and learn.

Helping You Foster
Proper Recycling Habits

People want to recycle right. Engage, inform and delight your audience with our suite of recycling education and outreach products. All custom-branded you, to help you deliver maximum impact.


We’ve sent over 420 million recycling notifications that help change people’s recycling behavior.

Our recycling tools are used in more than 7 million households, and that number is growing fast.

Over 3 million people actively use our tools to remind them when to get their bins out.

A lot of cities, waste haulers and business organizations rely on our tools to foster better recyclers.

It all starts with a call to discuss your waste and recycling program goals.

“Life without ReCollect would be difficult. Getting information to and from residents would be much
more cumbersome.”

Tori Carle
Waste Reduction Supervisor
Greensboro, NC