Reduce Calls by Enabling Self Service
Lower call volumes and call length, while curbing illegal dumping with our digital special collection tool for pick up requests such as appliances or household hazardous waste.
How Special Collection Helps
Cut Unnecessary Calls
Are inbound calls jamming up your phone lines? You’re not alone. Research shows us that over 60% of US consumers prefer online services over talking to a representative on the phone*.
Communities we serve have saved tens of thousands of hours worth of call time after implementing our digital solutions.
Fully Configured For Your Program
Configure your accepted items list and add preparation instructions.
Configure bookings by the number of collections available per day, month or year, certain routes or geographies, & number of items per booking.
Send collection reminders to cut down on missed pickups, and allow for cancellations up to a pre-determined cutoff time.
Daily Dispatch Report
Seamless integration means faster service times, so let the rubber hit the road without any speed bumps. Track all upcoming collections, service requests, and contact information with a daily dispatch report.
The Special Collection tool may also be integrated with your ticketing system so that all requests can follow your existing dispatch workflow.
Capture Revenue With Payments
Need to collect payment before delivering service? Use the Special Collection tool to capture revenue with our credit card payment integration feature.
Capitalize on convenience and increase program participation with online ordering and payment.
Best-In-Class Digital Tools
All of our digital tools are:
- Custom branded to your organization
- Tailored specifically to your needs
- 100% compliant
- 100% accessible
- Built to exceed web security requirements
What Do Our Customers Say?
"We’ve never really been able to measure the effectiveness of the content to see if anyone’s taking action on it. But with ReCollect we were able to see the huge spike in downloads of the app and addresses searched right when we promoted this in the link which shows it works."
"Working internally we felt like it would take a long time (to build the tool we wanted) and we felt like (with ReCollect) that whatever you needed: instantly, it was there.
Whatever you needed was right there after you put in your address, rather than having to drill down through a GIS database."
“We’ve been really happy with the service, it’s been a user friendly process for us and the residents have been delighted to choose the way that they’re communicated with. We definitely recommend it for municipalities looking at ways to improve communications and their waste program.”