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Success Packages That Meet Your Needs
Get full control over the level of support you need from our highly experienced team.
Essential Success Package
Our Essential Success Package includes everything you need to maximize success with our tools and delight the people you serve. It’s ideal for 95% of the organizations we work with. If you have the capacity to organize your stakeholders and staff, then this package is perfect for you.
Our team of industry experts in Technology and Solid Waste work with you hand-in-hand, right from our first conversation through to full adoption, to help you reach your program goals.
Our Essential Package Includes
Onboarding
Full onboarding and setup
- A thorough consultation to understand your program goals and focus An example goal could be to improve contamination education or reduce call volume.
- An audit of your website to help maximize website tool engagement Proper placement of our website tool is paramount to building tool engagement.
- Custom branding and artwork creation
- Styling of the mobile app and website tool to match your branding
- ‘Need Help’ feature configuration Ensuring service requests from our tools are sent to the right person on your team, every time.
- Full testing and quality assurance
- Helping you fully launch your custom branded and configured tools “Custom-branded” means that it’s your brand and voice that people will see, not ReCollect.
Further, we deliver emails, text messages and phone SMS messages ‘as you’, to build trust with your audience as the service provider.We want people to identify you as their trusted source of information.
- Best practice recommendations
- A total of 20 support hours per year
Our Essential Package Includes
Onboarding
Full onboarding and setup
- A thorough consultation to understand your program goals and focus An example goal could be to improve contamination education or reduce call volume.
- An audit of your website to help maximize website tool engagement Proper placement of our website tool is paramount to building tool engagement.
- Custom branding and artwork creation
- Styling of the mobile app and website tool to match your branding
- ‘Need Help’ feature configuration Ensuring service requests from our tools are sent to the right person on your team, every time.
- Full testing and quality assurance
- Helping you fully launch your custom branded and configured tools “Custom-branded” means that it’s your brand and voice that people will see, not ReCollect.
Further, we deliver emails, text messages and phone SMS messages ‘as you’, to build trust with your audience as the service provider.We want people to identify you as their trusted source of information.
- Best practice recommendations
- A total of 20 support hours per year
Configuration Changes
Content updates and configuration.
Includes:
- Changing your collection schedule We help you with annual schedule updates and/or adding more events to your Collection Calendar.
- Language updates If you decide to add a new language to your website, we can help turn on the translation of our tools.
- Adding tool features Adding new tools such as a new mobile app page or new support ticket forms. Includes Google Adwords and Facebook Ads tracking and support.
- Campaign alert setup Campaigns allow you to create targeted education, and our alerts help you extend your communications reach by alerting people to important and timely updates.
Configuration Changes
Content updates and configuration.
Includes:
- Changing your collection schedule We help you with annual schedule updates and/or adding more events to your Collection Calendar.
- Language updates If you decide to add a new language to your website, we can help turn on the translation of our tools.
- Adding tool features Adding new tools such as a new mobile app page or new support ticket forms. Includes Google Adwords and Facebook Ads tracking and support.
- Campaign alert setup Campaigns allow you to create targeted education, and our alerts help you extend your communications reach by alerting people to important and timely updates.
Success Strategy
Surpass your program goals.
Includes:
- Kickoff with a personalized Communications Plan The Communications Plan forms the basis of your strategy when communicating with the people you serve through your ReCollect tools.
- Extensive promotion templates Access to an extensive collection of pre-built promotion templates – including timely campaigns, such as emergencies or seasonal campaign prompts.
- Optimizing your promotion strategy based on your evolving goals
- Semi-annual check-in calls and training A Dedicated Customer Success Manager will be your long term partner, helping you select and harness the right mix of tactics for program success.
- Metrics analysis and benchmarking Includes a comprehensive monthly Metrics Report.
- Proactively track strategy and progress in ‘My Portal’
Success Strategy
Surpass your program goals.
Includes:
- Kickoff with a personalized Communications Plan The Communications Plan forms the basis of your strategy when communicating with the people you serve through your ReCollect tools.
- Extensive promotion templates Access to an extensive collection of pre-built promotion templates – including timely campaigns, such as emergencies or seasonal campaign prompts.
- Optimizing your promotion strategy based on your evolving goals
- Semi-annual check-in calls and training A Dedicated Customer Success Manager will be your long term partner, helping you select and harness the right mix of tactics for program success.
- Metrics analysis and benchmarking Includes a comprehensive monthly Metrics Report.
- Proactively track strategy and progress in ‘My Portal’
ReCollect Academy
Leverage our ever-growing library of resources.
- Access online training videos, webinars and templates Access online training videos, how-to articles, industry webinars, school outreach plans, and our full template library in our Academy portal
- Stay on top of new product features through product announcements.
- Get inspirational ideas from customer success stories.
ReCollect Academy
Leverage our ever-growing library of resources.
- Access online training videos, webinars and templates Access online training videos, how-to articles, industry webinars, school outreach plans, and our full template library in our Academy portal
- Stay on top of new product features through product announcements.
- Get inspirational ideas from customer success stories.
Maintenance
Stay ahead of the security, technology and compliance curve.
Includes:
- 24/7 uptime and performance monitoring
- Email support 6am-5pm PST on business days
- Regular annual security audits with a third party auditor To keep customer data as safe as possible, we make use of best-in-class security tools and modern software development practices to maintain a high level of security.
- Updating to the latest technology As browsers change and update, ReCollect will always make sure your tools will be supported on the latest browser technology.
- 100% Accessibility CompliantAnnual accessibility audits to insure compliance with W3C WCAG 2.0 AA and Section 508 of the Rehabilitation Act of 1973.
- Ensuring your Collection Calendars always have events added
- Telecom services management
- Monitoring of, and responding to your mobile app reviews We maintain a pulse on your mobile app reviews – following-up on all reviews that are less than 3 stars with the reviewer.
Maintenance
Stay ahead of the security, technology and compliance curve.
Includes:
- 24/7 uptime and performance monitoring
- Email support 6am-5pm PST on business days
- Regular annual security audits with a third party auditor To keep customer data as safe as possible, we make use of best-in-class security tools and modern software development practices to maintain a high level of security.
- Updating to the latest technology As browsers change and update, ReCollect will always make sure your tools will be supported on the latest browser technology.
- 100% Accessibility CompliantAnnual accessibility audits to insure compliance with W3C WCAG 2.0 AA and Section 508 of the Rehabilitation Act of 1973.
- Ensuring your Collection Calendars always have events added
- Telecom services management
- Monitoring of, and responding to your mobile app reviews We maintain a pulse on your mobile app reviews – following-up on all reviews that are less than 3 stars with the reviewer.
“ReCollect’s Support team has been phenomenal! Due to the unique nature of our program, I’m sure we’ve thrown so many curve balls and never ending support requests at them. I couldn’t have asked for a better support team because they’ve fulfilled EVERY request accurately and timely, and always with a cheerful attitude.”
Enhanced Success Package
Our Enhanced Success Package includes everything in our Essential Success Package plus an additional 20 hours of support.
For organizations that need additional support, this package has the right balance between support hours and responsiveness. You will also receive priority access to new products or features that we launch by opting into the ReCollect Beta Program.
Platinum Success Package
Our Platinum Success Package offers the most annual support hours – at 80 total hours per year. It also includes a 4 business day response time guarantee from our team on any support requests you may have. It’s perfect for organizations that are larger, or have support needs that are more time-sensitive.
Integrations? We’ve Got You Covered
With our Platinum Success Package, we can integrate with the following services:
- Cartegraph
- Tempest
- PublicStuff
- SeeClickFix
- WebQA
Routing Integrations
- Prairie Robotics
- Route4Me
- Microsoft Azure Active Directory (SSO)
- Cartegraph
- Tempest
- PublicStuff
- SeeClickFix
- WebQA
- C2Logix
- Route4Me
- Microsoft Azure Active Directory (SSO)
“Every request the Town of Apex brings to ReCollect is met with an exceptional response that often goes beyond the current request to solve for things we have not thought of yet. I wish it was possible for ReCollect to supply all of our software needs so we could experience the same incredible service across the board.”
Communications Manager
Town of Apex, NC
On The Path To Success
Learn more about our success packages and products by downloading our Fact Sheet.
On The Path To Success
Learn more about our success packages and products by downloading our Fact Sheet.
Delighted Customers
